At Ines Remote, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.
1. Return Eligibility
- You may request a return only if the product is defective, damaged, or incorrect at the time of delivery.
- To be eligible for a return, the item must be in its original condition and packaging, unused, and accompanied by proof of purchase.
2. Return Request Timeline
- All return requests must be made within 3 days of receiving your order.
- Requests made after this period will not be eligible for return or refund.
3. How to Request a Return
To initiate a return:
- Email us at [email protected] with your order number, a description of the issue, and a clear photo of the product showing the problem.
- Our team will respond within 2 business days to guide you through the next steps.
4. Return Approval and Pickup
- If your return is approved, we will schedule a pickup of the item.
- Please ensure the item is repackaged securely for return.
5. Refund Process
- Refunds are only issued for eligible returns after the item is received and inspected.
- Once approved, refunds are processed within 7 business days via your preferred method.
6. Non-Returnable Items
- Products damaged due to misuse or negligence
- Items returned without original packaging
- Products returned after the 3-day return window
7. Cash on Delivery Note
As we only offer Cash on Delivery, no refunds will be issued through card or online transactions.
If you have questions about your return or refund, contact us at:
📧 [email protected]